1. Introduction Our goal at Groshare is to ensure that you are completely satisfied with your purchase. If you are not happy with your order, please review our refund policy below.

2. Eligibility for Refunds

• General Items: Refunds are available for most items within 14 days of delivery, provided the item is in its original, unopened packaging and in a resalable condition.
• Perishable Goods: Refunds for perishable items (e.g., fruits, vegetables, dairy) are only available if the item is faulty or delivered in a damaged condition. These items cannot be returned unless faulty.
• Non-Returnable Items: Some items may be non-returnable due to hygiene reasons or specific manufacturer policies. These will be clearly stated on our website.

3. Process for Requesting a Refund

• Requesting a Refund: To request a refund, please contact our customer service team at support@groshare.co.uk or call us at 01234 567890 within 14 days of receiving your order. Provide your order number and the reason for the refund.
• Return Instructions: For items eligible for return, we will provide you with instructions on how to return the item. Please follow these instructions carefully to ensure a smooth refund process.

4. Refund Processing

• Inspection: Once we receive the returned item, we will inspect it to ensure it meets our return criteria.
• Refund Method: Refunds will be issued to the original payment method used for the purchase. Processing time may vary depending on your bank or payment provider.
• Processing Time: Refunds are usually processed within 7-10 business days after receiving the returned item. You will receive a confirmation email once your refund has been processed.

5. Delivery Charges

• Standard Delivery: Delivery charges are non-refundable except in cases where the item is faulty or damaged upon delivery.
• Return Shipping Costs: If you are returning an item due to a change of mind, you may be responsible for the return shipping costs. If the return is due to an error on our part, we will cover the return shipping costs.

6. Damaged or Faulty Items

• Reporting Issues: If you receive a damaged or faulty item, please contact us immediately. We may request photographic evidence to assess the issue.
• Replacement or Refund: Depending on the situation, we will offer a replacement or a full refund for damaged or faulty items. Return shipping costs will be covered by us in such cases.

7. Contact Information For any questions or concerns regarding our refund policy, please reach out to: Email: support@groshare.co.uk Phone: 01234 567890 Address: 123 Groshare Street, London, UK

8. Policy Updates

• Changes: Groshare reserves the right to update or modify this refund policy at any time. Changes will be posted on our website, and the effective date will be updated accordingly.